Getting help
Write to support@wheelwrightsolutions.com. If it is anything technical, send a diagnostic bundle with it — it turns a guessing game into a fixable report.
- In the app, open Settings.
- Tap Generate diagnostic bundle.
- Attach it to your email. Broker account numbers, connection identifiers and access tokens are stripped out before the bundle is composed.
Questions people ask
Frequently asked
Why aren’t prices real-time?
Wheelwright shows the most recent settled market close, under its data provider’s licensing terms. Every screen names the session its data came from, so you always know what you are looking at. Verify the current bid and ask at your broker before trading.
Can Wheelwright place a trade for me?
No, and it has no mechanism to. The broker connection is read-only: it can read positions, cash and resting orders, and it cannot place, change or cancel an order. Every trade happens in your broker’s own app.
What happens if my subscription ends?
Your portfolio stays readable with its last synchronised data. It simply stops updating.
Which brokers work?
Any broker reachable through SnapTrade’s read-only connection. E*TRADE is the fully tested one.
Is this investment advice?
No. Wheelwright evaluates trades against the parameters you configured and reports what it found. It is neither a broker-dealer nor an investment adviser. Every order is your decision and your responsibility.
What if it cannot work something out?
It says so. If there is not enough history for an implied-volatility rank, or an earnings date is missing, Wheelwright reports the unknown rather than filling the gap with a guess.
Didn’t find it here? Email support@wheelwrightsolutions.com — questions asked more than once end up on this page.